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Enjoy complimentary shipping on Canadian and U.S orders over $100 Enjoy complimentary shipping on orders over $100 in Canada and the USA

FAQ

Are you offering curbside pickup?
Yes! We are at the shop Monday, Wednesday - Friday from 11-6 and Saturday + Sunday from 11-7. Simply select Local Pickup at checkout and we will have your order ready to go at the shop.

I'm ordering pieces as a gift. What if the fit or style doesn't work out?
We're happy to offer exchanges on holiday gifts up until January 15th, 2021. See our return policy page for more details.
We also offer Gift Cards that can be used at any time!

When will my order be ready?
If it is in stock now it will ship right away, or be made available for curbside pickup. If the piece is being made for you the current lead time is 2-5 business days. 

Where do you ship?
Everywhere! See here for more shipping details.

How long will my order take to arrive?
For orders within Toronto, we offer anywhere from same day to 5-day shipping. 
Orders within Canada have the option of 2-5 day shipping
For the US and international orders, we ship DHL which can be as quick as 2 business days.

What if I'm not sure of my size?
We'd be happy to help! We can jump on a video call to walk you through the details. You can set up an appointment through hello@hoibo.com.
If you're not available for a video chat send us an email at hello@hoibo.com, text/call us at 647-852-5488, or send us a message using the icon in the bottom right-hand corner of this webpage and we will do our best to get you a recommendation.
In case you order a size and it doesn't work we can simply exchange. Easy!

Can I come to the shop to try pieces on?
Sadly, not at the moment. But we do have another great option! Reach out to us at hello@hoibo.com or book an appointment through Facebook and we can walk you through the latest, virtually. Whether you have a quick fit question, would like to walk to see the whole collection, or need a personal shopper for holiday gifting, simply book a time and we're here to help.

Is there anything else you need? If you have questions or a special request kindly reach out to us and we'll do our best to make it happen.

Email: hello@hoibo.com
Phone/text: 647-852-5488
Instagram: @hoibo
Click on the message icon at the bottom right-hand corner of this screen and we'll be right with you.