Exchange / Return Policy
We’re sorry your Hoi Bo purchase didn’t work out for you! Please find our return and exchange policies outlined below. For any questions and to get started on your return, email us at hello@hoibo.com.
Online Purchases
We are unable to offer exchanges on online purchases at this time – we ask that you return the original merchandise and then place a new order for the appropriate item. We are happy to accept returns for a refund or store credit in the form of a gift card, provided it meets the required conditions (please see below)
*Due to recent changes in credit card fees, if you are requesting a refund to your credit card, 3% will be deducted from your refund amount. Refunds issued as a store credit will be refunded the full amount.
Please email us at hello@hoibo.com to request a return shipping label: the cost will be deducted from your refund/store credit amount. Your refund/store credit will be processed once we have received and approved your return. Please note that return shipping charges for online orders are the responsibility of the customer.
All returns on online purchases must meet the following conditions:
- The return must be requested and received by us within 14 days of the delivery date.
- Items can be returned within 14 days of purchase for a refund or store credit in the form of a gift card.
- Items must be unworn, unwashed and in perfect condition with original tags and packaging.
- Items must be free of any perfume or scent.
- Bags and accessories can be returned for store credit only.
- Masks are final sale: no exchanges or returns will be accepted.
- Socks / Hosiery are final sale: no exchanges or returns will be accepted.
As well, please note the following when requesting a refund or return of an online purchase:
- Customers are responsible for the shipping cost of mailing the return.
- Original shipping fees are not refundable. If you received free shipping on an order you are returning, your refund will be less the cost of standard shipping.
- We are unable to issue refunds for customs fees, as this is charged and collected by your country’s tax office.
- Once we have received your returned item(s), a refund will be issued to your original payment method within 5-10 business days. You will receive a confirmation at the email address you provided at checkout once your refund has processed. Please note that your financial institution may require additional time to process the refund to your account.
- Hoi Bo reserves the right to refuse returns which do not comply with our return policy. Returns that do not respect our policy may be sent back to the original shipping address at our discretion.
- As Hoi Bo adopts sustainable and eco-friendly practices, your original package will not be shipped with any paper invoices or return slips. Please see details below on how to request a return.
In-Store Purchases
In-store purchases are not eligible for refund, but we do offer exchanges or store credit in the form of a gift card, provided it meets the required conditions (please see below).
To return or exchange an item purchased in-store that meets these conditions, simply bring the item to us and we will be pleased to help you. If you ordered online but wish to return your item(s) in-store, please first contact us at hello@hoibo.com for return authorization.
All returns on in-store purchases must meet the following conditions:
- Items can be exchanged within 7 days of purchase, or returned for store credit in the form of a gift card.
- Items must be unworn, unwashed and in perfect condition with original tags and packaging.
Life/ /Life Policies
Please note that exchange policies for Life Life resale pieces differ from our regular collection. There are no returns or exchanges on bags and accessories, and clothing is exchange or store credit only.