A space to share pre-loved pieces from Hoi bo, giving them a second life.
At the heart of our work is a commitment to craftsmanship—choosing materials and creating pieces that endure. Pieces that are made by us, but belong to you—to use, to wear, for days—for years.
life/ /life is a space where these values shine, offering secondhand pieces made to last, both in quality and in style. It’s a thoughtful extension of our designs, fostering a community of shared stories, timeless wear, and a more sustainable way forward.
Explore the possibilities of pieces meant for more than one lifetime.
HOW TO GET YOUR PIECES BACK IN PLAY
If you have gently used pieces that you'd like to submit for consideration in life/ /life, please proceed through the following steps:
1. Inspect your garments for any flaws or damage (please review the checklist provided in the FAQ).
2. Reach out to hello@hoibo.com with clear images of your piece(s). Please review the specifications for images below:
1. Inspect your garments for any flaws or damage (please review the checklist provided in the FAQ).
2. Reach out to hello@hoibo.com with clear images of your piece(s). Please review the specifications for images below:
- Clothing - please provide an image of the front and back of the garment, a close up shot of the neckline, and another close up shot of the arm pits (4 images all together)
- Bags - please provide images for all sides of the bag (front, back, bottom, each side, and the strap) + a photo of the inside of the bag (7 images all together).
3. Next, you'll receive pre-approval to submit your piece(s) to us in-store at one of our retail locations or via mail. Please note, pre-approval doesn't guarantee your piece(s) will be accepted; our team must thoroughly inspect each piece before acceptance.
4. Once inspected, one of our team members will reach out to you with the store credit offer for your trade-in(s). You're welcome to accept or decline.
5. If you accept the store credit, it will be issued to you immediately via email and does not expire. Please note that once your piece(s) is accepted into the life/ /life program, it can no longer be returned to you.
4. Once inspected, one of our team members will reach out to you with the store credit offer for your trade-in(s). You're welcome to accept or decline.
5. If you accept the store credit, it will be issued to you immediately via email and does not expire. Please note that once your piece(s) is accepted into the life/ /life program, it can no longer be returned to you.
FAQ
Can I trade in any type of Hoi Bo pieces?
We're currently accepting Hoi Bo pieces made from woven fabrics; heavy weight, boiled wool knits; and our technical Italian jersey (ie. motion wear). No T-shirts, tank tops, or dresses made from light-weight knits. If in doubt — reach out, we’re here to help!
We're currently accepting Hoi Bo pieces made from woven fabrics; heavy weight, boiled wool knits; and our technical Italian jersey (ie. motion wear). No T-shirts, tank tops, or dresses made from light-weight knits. If in doubt — reach out, we’re here to help!
Where can I trade in my gently used Hoi Bo pieces?
Trade-ins can be dropped off at our Toronto based retail locations: 15 Trinity Street in the Distillery District or 1396 Dundas Street West in Little Portugal.
If you're unable to make it into one of our shops, please reach out for a shipping label. Shipping costs will be the responsibility of the sender.
If you're unable to make it into one of our shops, please reach out for a shipping label. Shipping costs will be the responsibility of the sender.
What condition do my items need to be in to be accepted for life/ /life?
We want your gently used pieces. Please inspect your garments for damage (checklist below), remove pet hair and anything in any pockets, and launder your pieces before submitting them. This makes it easier for our team to process your trade-in and get your pieces back in play as quickly as possible!
Items we can’t accept are recycled with our responsible recycling partners, so please note they won’t get sent back to you—but you can request to pick them up at one of our retail locations.
Items we can’t accept are recycled with our responsible recycling partners, so please note they won’t get sent back to you—but you can request to pick them up at one of our retail locations.
We're unable to accept items in the following conditions:
Damaged: Items with heavy or excessive visible issues are ineligible. Examples include but are not limited to:
Damaged: Items with heavy or excessive visible issues are ineligible. Examples include but are not limited to:
- Holes, broken zippers, missing buttons.
- Discolouration from staining, wear, or sun damage.
- Items with stains.
- Items altered for a custom fit.
- Items with a heavy scent.
Note: Items must have both the Hoi Bo label and size/care tag with product details to be accepted.
Will I get a store credit for everything I send in?
Your exact store credit will be determined after we receive and inspect each item.
What will I recieve in credit for my pieces if they’re accepted for life/ /life?
$5 - $10 - Motion Collection, tops and bottoms
$10 - $30 - Woven tops
$20 - $30 - Woven bottoms
$20 - $30 - Woven dresses
$20 - $40 - Boiled wool tops, and bottoms
$20 - $50 - Outerwear
$20 - $30 - Exhale Supernova Collection
$5 - $30 - Bags
$10 - $30 - Woven tops
$20 - $30 - Woven bottoms
$20 - $30 - Woven dresses
$20 - $40 - Boiled wool tops, and bottoms
$20 - $50 - Outerwear
$20 - $30 - Exhale Supernova Collection
$5 - $30 - Bags
Note: please reach out if you have leather pieces you would like to submit.